Privacy Policy

We may collect personal information that you provide directly, including your name, phone number, email address, company details, and project information. We may also collect technical data such as browser type, device details, and on-site usage activity to improve website performance and user experience.

Your information is used to respond to enquiries, prepare quotes, deliver services, communicate project-related updates, and improve our website experience. We only use information where it is reasonably required to support service delivery, operations, and client communication.

ProPlumb takes reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. Information is stored using practical technical and administrative safeguards. While we apply security controls, no online transmission or storage method can be guaranteed as fully secure.

Our website may use cookies and analytics tools to understand visitor behaviour, improve navigation, and optimise site performance. These technologies help us monitor usage trends and enhance content relevance. You can control cookie preferences through your browser settings.

In some cases, we may share relevant information with trusted third-party providers who support website hosting, analytics, communications, or operational processes. We do not sell personal information. Any disclosure is limited to necessary business functions or legal obligations.

You may request access to personal information we hold about you and request corrections if details are inaccurate or out of date. To make a privacy request, contact our team at admin@proplumb.com.au or call (03) 5940 2477.